Car rental terms and conditions

Last updated: 16.09.2026

These terms set out the conditions for using avtoprokat.md and the general conditions for renting AvtoProkat.MD cars. Services are provided by CASHCAR S.R.L., IDNO 1014600039000, registered office: 9/3 Arborilor St., Chișinău, MD-2025, Republic of Moldova, phone +373 78 333 101, email [email protected].

1. Booking

You can book through the form on the site, by phone, or via WhatsApp and Viber. A request sent through the site is not a final booking: we confirm it by phone or in writing, depending on the car's availability. Prices on the site are in euros per day and depend on the rental length. We confirm the final price, including the options you chose (Casco insurance, unlimited mileage), when you book, and it is fixed in the agreement. We may decline a booking if the conditions below are not met.

To change or cancel a booking, let us know as early as possible, by phone or in writing. Any cancellation conditions are communicated when we confirm the booking.

2. Driver requirements

• minimum age of 21;
• a valid category B driving licence;
• at least 3 years of driving experience;
• a valid identity document, shown when signing the agreement.

Only the person who signed the agreement may drive the car. An additional driver is allowed only if named in the agreement and meeting the same requirements.

3. Delivery and return

Delivery and return of the car are free within the Chișinău municipality, including Chișinău Airport. You can also collect the car from our office. The time and place of handover and return are set in the agreement.

4. Minimum rental period

The minimum rental period is 48 hours. The rental period is counted from the handover time stated in the agreement.

5. Price and payment

The rental price includes insurance, technical servicing and road charges. Payment is made when the agreement is signed, in full for the entire agreed period, in cash.

6. Deposit

When signing the agreement, the customer pays a deposit whose amount depends on the car and is communicated at booking. The deposit is refunded in full when the agreement ends, after the car has been inspected. The deposit is not refunded, in full or up to the amount of the loss, if the customer negligently damaged the car or did not pay amounts owed under the agreement.

7. Use of the car

During the rental the customer undertakes to:

• comply with the Road Traffic Regulations of the Republic of Moldova;
• not use the car for commercial purposes, as a taxi or for paid passenger transport;
• drive only on public roads and not take the car into deep snow, forests or off-road terrain, including for hunting;
• follow the manufacturer's operating rules;
• not carry more passengers than the car has seats;
• not leave the car unattended and park it only in authorised places;
• not hand the car over to anyone not named in the agreement.

8. Permitted territory

Taking the car outside the Republic of Moldova or into the Transnistrian region without the Company's consent is strictly prohibited.

9. Accidents, damage and fines

In the event of an accident, the customer immediately informs the Company and the police and, where needed, the emergency services, and takes steps to keep people and the car safe. The customer is liable for damage caused through their fault, under the agreement and the law. Fines and traffic offences committed during the rental are the customer's responsibility, and the Company may give the authorities the details of the person who used the car.

10. Late return

If the car is not returned at the time stated in the agreement:

• the first hour of delay is charged at 8 euros;
• the next 3 hours are charged at 10 euros per hour;
• any longer delay is charged as a full day.

Exceeding the agreement term by more than 4 hours without informing the Company will result in the car being reported stolen to the police.

11. Extending the agreement

At the customer's request, made before the agreement ends, it is extended on the same conditions and at the price set when it was signed.

12. The Company's obligations

After the agreement is signed, the Company provides the customer with the car named in the agreement, in good technical condition, together with its documents and keys.

13. Use of the site

The site's content (texts, photos, logo, design) belongs to the Company or its partners and may not be copied without permission. Car photos are for information only and equipment may vary. We make every effort to keep information accurate, but prices and availability are confirmed at booking. Using the site to submit false data, send spam or disrupt its operation is prohibited.

14. Liability

The Company is not liable for site outages caused by technical factors beyond its control. Nothing in these terms limits your rights as a consumer under Law No. 105/2003 on consumer protection.

15. Personal data

Data provided when booking and renting is processed in line with the Privacy policy, the Personal data processing terms and the Cookie policy.

16. Governing law and disputes

These terms and the rental agreements are governed by the laws of the Republic of Moldova. Disputes are settled amicably or, failing that, by the competent courts of the Republic of Moldova.

17. Changes and contact

We may update these terms. The current version is published on this page, and agreements already signed remain subject to the conditions in force when they were signed. Questions: +373 78 333 101, [email protected] or our contact page.